odeon

Hi there @Juicybitch88 I had to get a replacement and hak5 were GREAT! it's all detailed here in this thread it was very easy. @odeon

Told you, they are sound people.

file a support ticket with all the details. Make sure to include the Serial number so they can check the batch.

Hak5 didn't take a moment to start the delivery of a replacement. I filled out the request with all the details and I want to say that the new box was in my mail slot in about a week. Completely seamless. Outstanding team Hak5

I have my answer. Hak5 stand by their products. With MINIMAL fuss I reported the issue and they sent out a replacement machine within hours! Thank you so much Hak5 for being an example of a GREAT organization that gives a s#@t about the little guy. I am a VERY happy bunny.

Hi there this question is about warranty not ignoring your advice. I can see why you were concerned I was ignoring your advice. I was not and have changed the topic to reflect my concerns. Sorry to have gotten it wrong first time. I do appreciate what you said and before raising a support ticket I wanted to check if there was any point. I have pointed out what wonderful support you offered and HAVE filed a support ticket. Right now it's just waiting for "tech support" got a BAD feeling about this. If it's out of warranty then I am not sure what hak5 will do. I would expect that they honor their agreement to provide me with a machine that was fully functional and NOT contain flawed memory of any nature. Perhaps this is something I have done but we will soon find out.

So I bought a pvII Sept 2020 and used it periodically. I decided to update the version from what it shipped with to the latest and am getting FLASH ERROR. Someone mentioned that some pvll's were shipped with a problem which only crops up now the 2.0 checks the memory. I am using a https://plugable.com/products/usb2-hub-ag7/ with output 5v at 3a What will Hak5 do to remedy this? I want to use the latest version of the software designed for the product they shipped me. here are the steps I went through to get to this point which I followed thanks to the wonderful dark_pyrro support where he indicated this could be a version 1.0 vs 2.0 problem factory reset as per the link https://docs.hak5.org/wifi-pineapple/faq/factory-reset-and-recovery a uploaded the recovery file mk7_recovery_1.0.1.bin to get to a blue SOLID light uploaded the latest firmware when prompted upgrade-2.1.3-stable.2022101708401.bin http://172.16.42.1:1471 and got FLASH ERROR FLASH ERROR a flash error was detected on your device

Yep I mistyped sorry right now I factory reset as per the link uploaded the recovery file mk7_recovery_1.0.1.bin to get to a blue SOLID light uploaded the latest firmware when prompted upgrade-2.1.3-stable.2022101708401.bin http://172.16.42.1:1471 and got FLASH ERROR FLASH ERROR a flash error was detected on your device Seems that this machine has problems. AGAIN you come to the rescue, your suggestion to raise a support issue seems the correct path and I will do that. I bought this machine some time ago and put it aside whilst I was away. I REALLY hope Hak5 will do the right thing, I am sure they will. thank you so much for all your help dark_pyrro you are what makes the web great.

I did do both of those things and nothing worked. I flushed the cache, purged and reloaded firefox. I suspect this machine is possessed 🙂 I'll keep plugging away at this THANKS to your wonderful help. I don't want to bother you with this firefox issue as you have been so kind. I'll keep this thread open so others can see how an noob works their way through this. thanks for sticking with me on this.

Thanks so much for clarifying my thinking. I don't know what I was thinking. You made some excellent points and I learnt some things as this is NOT my skill set that's why I bought this PVII. REALLY helpful. So I read through your replies and decided to go back to basics. I am STUCK because firefox will not stop adding https and that's something I have to fix before continuing and I don't want to bother you with that. I did write up what I am experiencing and where I am right now just in case anyone else hits this problem. I'll try to document it as I go. you said I followed the instructions below, what am I missing please? 1 FACTORY RESET I followed the instructions from this link https://docs.hak5.org/wifi-pineapple/faq/factory-reset-and-recovery and the light is solid red The LED should blink RED rapidly, and then remain SOLID RED. If the status LED changes to BLUE, disconnect the power and repeat the process. Make sure the button is held in firmly, and release the button after approximately three flashes of the RED LED. I CANNOT get firefox to use http as it keeps putting in https. I have turned off https mode in firefox but it still happens. flushed and reinstalled firefox sudo apt-get --purge --reinstall install firefox turned OFF autofill browser.urlbar.autoFill to toggle it from true to false. then put http://172.16.42.42 flushed the cache tried everything in safe mode So, thanks to you, I have a plan and more tools in my linux comms toolkit. This is not fixed but until I get this https issue under control I don't see how I can progress.

I got into this mess because I downloaded the latest firmware from hak5 upgrade-2.1.3-stable.2022101708401.bin without doing the recovery file thing https://docs.hak5.org/wifi-pineapple/faq/factory-reset-and-recovery as the pvii was working.followed the instructions to upload the firmware which it told me was done successfully. THEN the update (red/blue) alternating went through it's cycle and then went SOLID RED = bad USB file. and I think I corrupted the firmware. The issue is that I can't get the recovery working now. I CAN get the pvii hooked up to the linux box but I can't 172.16.42.42. It's there but I can't browse to it. It tried both incognito and flushing the browser cache just in case. I have hard reset the pvii ( hold reset for three flashes solid red) but NOTHING I do works. HELP!!! trying to get at it after hard reset using browser to https://172.16.42.42 gets me a "unable to connect error" I tried flushing the browser cache, using incognito and vanilla firefox nothing worked. I tried to 172.16.42.1:1471 to see if there was ANY help and I see the FLASH ERROR screen BUT then after a reboot I got "unable to connect" I am using a Linux mint machine so I followed https://docs.hak5.org/wifi-pineapple/setup/connecting-to-the-wifi-pineapple-on-linux which seemed to work enx001337a71044: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc fq_codel state UP group default qlen 1000 link/ether 00:13:37:a7:10:44 brd ff:ff:ff:ff:ff:ff inet 172.16.42.42/24 brd 172.16.42.255 scope global noprefixroute enx001337a71044 valid_lft forever preferred_lft forever inet6 fe80::b9a1:fdb5:689f:830f/64 scope link noprefixroute valid_lft forever preferred_lft forever I CANNOT use the browser (private I can ping 172.16.42.1 ping 172.16.42.1 PING 172.16.42.1 (172.16.42.1) 56(84) bytes of data. 64 bytes from 172.16.42.1: icmp_seq=1 ttl=64 time=0.224 ms can't ssh into 42.42 using password hak5pineapple ssh root@172.16.42.42 root@172.16.42.42's password: Permission denied, please try again. root@172.16.42.42's password: CAN ping 42.42 ping 172.16.42.42 PING 172.16.42.42 (172.16.42.42) 56(84) bytes of data. 64 bytes from 172.16.42.42: icmp_seq=1 ttl=64 time=0.057 ms SO I removed the power. Waited for 10 minutes just in case. Held the reset button in, three red flashes then solid red. THE ABOVE is where I am right now. So the pvII is on the linux box with a SOLID red light and I can't get into it HELP PLEASE

A great friend owns and operates a online tv station that MIGHT get hit by net neutrality throttling. I mentioned that you guys are the best when it comes to figuring out rational ways around things AND have products to sell. His normal audience is about 30,000 people ( I think) all of which would be interested in stuff you sell. let me know who to email so I can hook you guys up. I don't want to say the name of the company on this forum BUT you will know it when I send the email

done all the usual reset to factory stuff. Power off dips 1u2d3d4u5up Power back on. wait for 15 minutes. dips to all UP then Power back on and configuration stays in memory???? the LED's are doing this all the time. I have flashed the beta 3 to firmware about a year ago? ANY ideas how to REALLY factory reset please? green on blue on red constantly flashing

Hi all so I have tried several times to get recon working and it returns no results. It's populating the ssid list and when I run fern on another machine with a lesser antenna at the same location I see hundreds??? what am I doing wrong? thanks

Hey Barry thanks for the reply AND I got the damn thing working. Seems it didn't like the wp6.sh on the PV for some reason. The MOMENT I used the wp5.sh I was back in business. with the wp6.sh it seemed to loop on the detection phase. I suppose because it wasn't using USB. Still it's working fine now. Thanks for all your GREAT help.