Darren Kitchen

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About Darren Kitchen

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    Hak5 Junkie
  • Birthday 02/11/1983

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    San Francisco, CA

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  1. MrKnickerbocker - you were sent an email reply from us on Sept 2 as well as Sept 9. We have not heard back from you on either thread. Please check your spam folder for an email from shop@hak5.org.
  2. QSDx25 - While we are a very small team of 4, we strive for excellence. Most correspondence are returned within 1-2 business days. My support que is empty at the moment, so if for any reason you haven't heard back please email support@hak5.org and I'll see it right away. We unfortunately do not have the bandwidth to offer phone support. Depending on carrier, the tracking # may not update the first day. Sara is staying late answering emails now so you should have received a response if not shortly. Kerravon - The intention was not to single you out. The posts you are referencing must be from a different era as I haven't seen them. To clarify, the web interface was released as non-commercial creative commons on github. I acknowledge your good intentions and applaud you for your altruistic teaching efforts. That's a noble cause. Please reference our PMs regarding your NANO exchange. I'm happy to know it was just a return without RMA mistake. Sara should be contacting you shortly with details on the replacement. Best regards, Darren
  3. Kerravon - As I have explained to you in PM, these forums are here to support our product -- the WiFi Pineapple. At the time that the original Blue for Pineapple released, the Mark IV was a small volunteer supported endeavor using off-the-shelf equipment, and it was frequently cloned. Had we not sunk everything into the WiFi Pineapple at that time, that would have been the end of the project as we know it. Instead we went all in - and since then the WiFi Pineapple has grown into a project that supports the Hak5 team. It has enabled us to produce innovative custom hardware and provide the community with continued software updates for that hardware. It's enabled us to grow our shows, with HakTip, ThreatWire, Metasploit Minute and TekThing joining the ranks of Hak5. All of which provide the community with free education. So in short, I'm not "hell bent on keeping this quiet" -- I'm just not keen on spending resources on hosting a forum to support counterfeit devices that diminish the brand we've worked tirelessly to build. You don't need to agree with me, but you should respect my policy to support Hak5 and the half dozen people I employ who rely on this brand. Regarding your NANO support, I'm looking at the email thread with you from March 15 where I responded to your request with helpful advice and asked for clarification on a few things. I'm still waiting for a response from you to support@hak5.org. And no, Hak5 is not a "F*&%K the customers" sort of company. We stand behind our product and will do whatever it takes to make it right. We didn't get to where we are today without being customer focused. It's the same reason why we have 6 generations of the WiFi Pineapple at the same affordable price point - because unlike many in the InfoSec community we aren't into gouging. Lastly, I offer my deepest apologies that this situation has led to such an unhappy customer experience. Like I said, we stand behind our product and will do what it takes to make it right. If you please reply to the email dated March 15 I will happily continue to provide technical support and an exchange if one is needed. Best regards, Darren
  4. Hi all - Just getting back up to speed on this. From what I gather our recent back-end overhaul at wifipineapple.com has caused an issue with OTA module/infusion downloads for the Mark IV. All of these infusions still exist on our servers and I'm working towards making them available for installation by an alternate means shortly. I'll update this thread when it's available. Best regards, Darren
  5. We're looking to replace these units and them sent back for failure analysis. I've contacted Ivar by email. Marc - please reach out to support@hak5.org referencing this thread along with hakshop.com order number so we can do the same.
  6. Thanks for the encouragement guys. I'm in full on documentation mode. I hope to be updating this with a ton more soon.
  7. Hi All - I've started the beginning of a comprehensive user manual on the WiFi Pineapple NANO and TETRA. This will eventually become available as a PDF download, but until then I invite you all to review and comment on the living Google Doc either here or in the doc. https://docs.google.com/document/d/1KVYSTedUJTjn8VxG2Wk2iXeo3QHnnwM8V1GVFnr8w8c I'm very excited to hear your feedback on what I believe will help many newcomers and veterans alike with this project. Cheers!
  8. DigitalData - My apologies for the delay. I'm looking into this now. We're swamped with requests due to the new releases and while that's no excuse I understand this is frustrating. The 2nd package is for the 2A power supply. You should have received an email from shop@hak5.org regarding the shipment with tracking. I'm attempting to look up your requests now but unfortunately your forums email address differs from any you've contact us with previously. The best way to get in touch with us is by email, which you have already done. Our typically turn-around is one business day, though lately that has become closer to two. Currently I'm working on our fulfillment, customer support and communication processes and this feedback is taken to heart. Please feel free to reach out to me directly at darren@hak5.org. We're committed to resolving this issue and making the customer experience as best as possible going forward. Darren
  9. Smarty - With the front (LED side) of the WiFi Pineapple TETRA facing you, the two antennas on the left are wlan0 and the two on the right are wlan1. Another way to put look at it is that the two wlan0 antennas are closest to the RJ45 Ethernet port while the two wlan1 antennas are closest to the Reset button. Both radios are in a diversity configuration by default and ship with dual-band antennas. Also it sounds like your power issue is related to the extra draw of the LTE modem. The upgraded PSU will fix that. You'll be receiving an email shortly if you haven't already. Cheers, Darren
  10. That's 34.5 watts capacity. You'll never draw all of that power. You could get away with any two of the above three and be fine -- but what you're doing with three is prolonging your run time.
  11. thank... you... for... the... detailed... response...
  12. I know there's a way to do this with screen, but I'm a minicom man myself so I'll give you setup instructions for that: Connect cable from PC to TETRA USB UART port sudo apt-get install mincom sudo minicom -s Go to Serial Port setup the make sure it's set to /dev/ttyUSB0 as the device, 115200 as the speed, and 81N as in 8 data bits, 1 stop bit, no parity bit. Then save as default and either exit setup and re-issue sudo minicom without the -s, or select exit which'll drop you into the terminal. Press enter to activate -- you'll be prompted to login. If you run this while booting you'll can watch the kernel come to life. Keep this open and log what happens when there's an issue. Lemme tell you - having super convenient serial access in dev has been a boon. I highly recommend it. BTW you can do the same in Windows with PuTTY and I'm sure there's something out there for mac. I'll let the next guy school me on how screen > minicom later ;-)
  13. Internal code name to differentiate from the NANO - which got its name from a text editor that's better than another text editor that can be read as 6 in roman numerals. If you do the math the TETRA is the 7th WiFi Pineapple hardware to date, but it along with the NANO are sharing the 6th Generation title (and software base). But anyway, the real easter egg is in the stager firmware which you flashed over during initial setup. Oh well...
  14. The Pineapple Juice 15000 will power down if there isn't any draw after 30 seconds. I posted this in another thread but you might look into powering using this cable configuration:
  15. Just a thought - does your laptop have 3+ USB ports?